GMR IT SOLUTIONS provide corporate training and online training on Microsoft Dynamics 365 for Customer Engagement.
- Microsoft Dynamics 365 for Sales
- Microsoft Dynamics 365 for Customer Service
- Microsoft Dynamics 365 for Marketing
- Microsoft Dynamics 365 for Field Service
- Microsoft Dynamics 365 for Project Service Automation
- Microsoft Dynamics 365 for Talent
- Microsoft Dynamics 365 for Business Central
Fast Track Training
Corporate Training
one to one Training
End user Training
Microsoft Dynamics 365 Training
whether you are new to Dynamics 365 or are you considering to up skill with the existing skillset. Our training will help you to unlock your capabilities.
Increase your user skills and enhance knowledge with customised training at your convenient time and location.
Free training hours from us when you purchase Microsoft Products which includes Dynamics 365 and support contract from us*.
Why GMR IT SOLUTIONS for Dynamics 365 Training
GMR IT SOLUTIONS offering training users since 2014 and as Microsoft Partnership. we are sure you can be satisfied with our experienced trainers to get potential results.
Benefits you will get with GMR IT SOLUTIONS
- Microsoft Certified Consultants Training
- Specifically designed Training Module and using our own system and sample data.
- Training can be carried out at your premises or online mode.
- Free Dynamics 365 Training hours* if you are our customer who have purchased Microsoft Dynamics 365 Products and Support contract and services.
If you are interested in our training courses across multiple Dynamics 365 apps.
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Microsoft Dynamics 365 Course Guide
Your benefits of Dynamics 365 Training with us
Introduction to Dynamics 365
Overview of training course: One day course making familiarise your staff with main features, business processes and web interface of Dynamics 365.
Course content include
- Navigation of Dynamics 365
- Working with Outlook and Dynamics 365.
- System entities relationships between Account, contact and lead records.
- Activities
- Advanced Find and relevance search.
- Views
- Charts, Dashboard and Reports.
Sales Representative User Training
Overview of course
Main features of the Dynamics 365 for sales on how to minimise the sales process, automate the administration and sales forecasting.
Course content include
- Sales Module main entity types used.
- How to qualify and disqualify the lead record.
- How to process the lead and qualify as a opportunity using business process flows.
- Know about the Product entity
- how to create a sales quotes and orders.
- Workflow automation.
Marketing and Click Dimensions User Training
Overview of course
New to Click Dimensions need a helping hand on how to do campaign and send bulk emails to prospects
Course content include
- Design Email Template
- Set up multi step campaigns.
- Creating views
- Familiarise with Click Dimensions core components
- GDPR compliance for managing data.
Microsoft Dynamics 365 for Customer Service User Training
Overview of course
one day course enhance your customer service team to boost the service efficiencies and retain your customers
Course content include
- How to create service and cases.
- How to resolve cases.
- Know automating case queues.
- Get to know how to use service level agreements and case escalation
- Know Knowledge base articles.
- Manage contracts and renewals in Dynamics 365.
Microsoft Dynamics 365 System Administrator Training
Overview of course
Customized Training will be provided specifically focusing on system administrator to empower user skills on configure, customise and deployment of the solution in Dynamics 365.
Latest release features Training
Help you to know the latest version benefits from the latest releases. Might be different content based on the CRM Version are using.
Tailored Microsoft Dynamics 365 Training
Our tailored training courses will helps your organisations needs we will carry out an assignment of the your training needs and then format the training course content.
Start your Training with GMR IT SOLUTIONS
Why wait book a training course for you or your team on how to use dynamics 365 and ultimately benefit your company grow revenue.
Our Trainers
Our tailored training courses will helps your organisations needs we will carry out an assignment of the your training needs and then format the training course content.
Tell Us About Your Project
We can offer you free one day consultancy
