Microsoft dynamics 365 for customer service is designed to serve the customers by resolving the cases, knowledge Management, case management.
Microsoft Dynamics 365 for Customer Service App can be used by Organisation in need of
- Case management
- Account Management
- Contact Management
- Knowledge Base Articles
- Service Level Agreements
- Customer Service Schedule.
Talk to us to find out more about Dynamics 365 for Customer Service
Get enhanced customer service experience
Engage with customers from any device or channel to deliver effortless experience. Quick delivery and more personalised service from rising the customer expectations through insightful processes guide agents to right action at right time. Reduce cost by learning from every interaction using data and intelligence to change the service you provide to the customers. Modernization of adaptable platform with new easy to tailor, enhance and connect with other apps and services you are using right now.
Drive customer service with minimal efforts
Customers can resolve their issues with self-service CRM solution on their own. Customize the customer service portal that give access to your customers to search the knowledge base articles to deliver real time updates, accurate answers to customer service questions, also about the product and service information and documentation found on the portal.
Define Case Management
Provide an ability for your agents to provide different level of support with service level agreement and knowledge based arcticles
You can provide exception customer service also make life easier for customer service representatives. When comes to case management there is a lot of automation behind the scenes in order to make creation and management of cases seamless.
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Automatic case creation
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Case routing
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Knowledge Management
For Instance, when a customer emails you with a question or a complaint or a request for information, typically you will create a case from scratch and manually fill in relevant fields.
With automatic case creation rules however, you can first create a case automatically and prepopulate fields as well. Once the case is created you can also create a routing rules so that depending the routing case it can be assigned to right customer service representative or team.
Now the customer service representative opens the case they have all the information they need to resolve the case.
Thanks to the Knowledge base articles the representative will have right information to resolve the case right at the finger tips.
Service Management, Routing and Customize CRM
Empower Service Management and Customer satisfaction with Dynamics 365
Successful CRM Business Solutions improve sales and productivity:
- Gain more insight into Customer interactions
- Increase sales revenue
- Improve Sales success rate
- Minimize sales process life cycle
- Target increased winning rates
- Keep customers informed in a streamlined way
- Having everyone and everything connected nowadays.
- Customers are more empowered than ever they expect to engage with your brand on their terms.
- Customer experience is quickly overtaking price and product is the number one differentiator.
- Digitally transformed organisations resolve customer issues quickly and painlessly through any channel and any device will set them apart.
- Intelligent customer service increases brand loyalty and effortless customer interactions.
- Microsoft Dynamics 365 for Customer Service enables organisation to engage customers, empower agent and find new ways to add value in the new service economy.
- A searchable Knowledgebase
- Peer to Peer support communities.
- Other self-service options make it easy for your customer issue solve on their own.
- With Seamless transition to assisted support.
- Built in intelligence empower employees at every level to have positive and meaningful impact on business outcomes.
- By providing actionable insights unique to their roles and enables your organisation to provide proactive and predictive care.
- Position your brand for success and create customer for life.
Tactful Campaign Management
- Streamlined and effective marketing campaign management.
- View Customer Insights
- Increase customer trust ability
- Performance metrics via dashboard
